Improving tracking and escalating

Ward 88 councillor, Nicolene Jonker, has just introduced a new way for her to track and escalate all service delivery problems but it all starts with you. Unless you report all service delivery problems to the relevant entity and get a reference, she can’t escalate and track progress. The new system enables Nicolene to easily collate all the information and escalate.

STEP 1: Log your problem with the right office/entity (see below for details)

STEP 2: When you receive your reference, go to https://whatsform.com/ward88 and input your reference and fill in the required details

*****************************

Who to report to

Joburg Water

Problems:

• Fire hydrant, water meter leaking
• Stolen/defective water meter
• Water pipe bursts/leaking valves
• Sewer blockage
• Replace missing manhole cover

How to report:

📱 Phone: 011 688 1400
📧 Email: fault@jwater.co.za
💬 SMS: 45201
🛜 Online: https://customer.forcelink.net/joburg_water/login

City Power

Problems:

• No power
• Streetlight not working
• Dangerous Situation
• Smart Meter (Not Billing-related)
• Meter Fault (Not Billing-related)
• Power Quality Issue
• Substation Grass Cutting / Vegetation Clearing

How to report

📱0860 562 874 (0860-JOBURG), option 2
City Power Call Centre: 011 490 7484
🛜online: City Power Portal https://citypower.mobi/login

City Parks

Problems

1. Tree pruning/cutting
2. Pavement tree fallen across the road/blocked driveway/damaged property/injured people
3. Grass cutting
4. Municipal pools
5. The Joburg Zoo
6. Libraries
7. Recreation centres
8. Joburg open spaces
9. City owned Parks

How to report

Problems

Pikitup Bin Replacements

Steps to follow if your bin is broken or stolen:

Contact Details:

• Pikitup: 087 357 1068
• City of Johannesburg (CoJ): 0860 56 28 74
  Follow the prompts to request a bin replacement.

Note: Broken bins are replaced for free; retain your damaged bin.
Remember, 240L bins belong to Pikitup and should remain at the property if you move.

Replacement Bin Cost: R385

JMPD

please report these infringements directly to JMPD under the following acts:

• Gauteng Road Traffic Act, 10 of 1997
• National Road Traffic Act, 93 of 1996
• City of Johannesburg Metropolitan Municipality Public Open Spaces Bylaws

To report, use the following channels:

1. JMPD Hotline: 011 375 5911
2. Email: complaints@jmpd.co.za

🧾 Region B Revenue.

📧 regionBrevenue@joburg.org.za

📍The Randburg Revenue Centre moved to Ferndale Recreation Centre
38 Harley Street, Ferndale

• Query logging (Revenue, Technical and property Units)
• Change Ownership,
• Balance enquiries,
• Duplicate statement reprint,
• Billing queries,
• Refund applications,
• Changes of statements due dates,
• Payments of accounts,
• Pensioners rebate,
• Water and Electricity supply (New Service Connection, upgrade/downgrade, pre-paid),
• New account applications -rates and taxes,
• Submission of Customer readings
• update Customer information,
• Account payment arrangements,
• Meter test applications (Water and Electricity),
• Re & Disconnection requests,
• Opening and closing of acc

💻: https://x.com/joburgfinance?s=21&t=kd7z3H3VSNpPduqVjkswnw

Johannesburg Ombudsman:

📞: 010 288 2800
WhatsApp Line: 081 365 0225
📧:  complaints@joburgombudsman.org.za

Please help to keep the City’s entities accountable by reporting the problem as soon as you notice it.