Emmarentia Residents Association info@era.org.za (000) 111-1111

Report a fault

Ever wondered why water is running down the street next to where you live, why the traffic light is still out, why you still have no power? It’s because you never reported it.

Be an active citizen. Report water leaks, power outages, streetlights out etc., to the numbers in the table below.

   
ProblemWho responsible?Contact
* Tree fallen down on road or in park; tree needs trimming
·   Grass needs cutting in park
☎ 0860 JOBURG; ☎ 0860562874; e-mail: jcp@jhbcityparks.com
* Sick/dead birds☎ 011 712 6600 or ☎ 082 906 1515
* Illegal dumpingWhatsapp or SMS MMC for public safety – ☎ 082 779 1361; ‎@CleanerJoburg
* Stolen wheelie bin (report to SAPS Parkview and get case reference)☎ 011 375 5918; ☎ 0860JOBURG (562874)
* Leaking water on road or pavement
* Sewerage blockage – outside your property
* Water meter leaking/stolen
customer@jwater.co.za @joburgwater; SMS 082 653 2143
☎ 011 688 1699 / ☎ 011 688 1400
☎ 0860JOBURG (562874)
* Sewerage blockage – inside your propertyYour plumberSometimes the line is blocked outside but is building up in your property but your plumber can verify this
* Noisy neighbours late at night
* Motor vehicle accident
* Vagrants
* Any by-law infringement
* Illegal dumping
☎ 080 TRAFFIC
☎ 0808723342
☎ 011 375 5911
* Emergency—fire, ambulance, etc☎ 011-375 5911 or ☎ 0860 10111
* Abusive car guards☎ 011 758 9620
* Power outage in your street· Log problem on www.citypower.mobi
☎ 0860JOBURG (562874)
* No street lightsLog problem on www.citypower.mobi – escalate to info@ward88.co.za
* Check if meter reader is legitimate☎ City Power 011 493 0221 to check. If they come before the 15th of the month, they are not legitimate. Readings in Emmarentia take place from the 15th of the month onwards.
* Send meter readingSend photo of reading: Whatsapp photo to ☎ 081 512 9025; E-mail photo to: meterreading@umec.co.za
* Problems with Smart meters ☎ 081 022 0540 smartmetersupport@citypower.co.za
* Huge electricity billGo into your regional centre office and get a reference number. If not resolved within 30 days, send details together with reference given by City Power to: info@ward88.co.za
* Any suspicious construction vehicle working on the electrical network, whether marked or unmarked☎ 011 490 7911/
☎ 011 490 7900
☎ 011 490 7553
☎ Toll free 0800 003 251
* Theft and vandalism of streetlights☎ 011 490 7900 or ☎ 011 490 7504
* Faded road markings
* Pothole in road
* Debris from accident
* Oil slick on road
* Faulty traffic lights
E-mail: hotline@jra.org.za @myjra
or if urgent ☎
0860JOBURG (562874)
Download their app on www.jra.org.za to report potholes etc.
* Illegal land use/ development City of Joburg Tommy Mahlobogoane Tommy@joburg.org.za
* Crime incidentSAPS Parkview
☎ 011-067 6000
Sector patrol vehicles: ☎ 071 675 6062/ ☎ 071 675 6063
* Traumatised because of violent incident/ robberyParkview Victim Support Unit ☎ 073 280 4453 or Parkview Police Station
* Attack/crime incident in public area in Emmarentia· CAP ☎ 0861 227 227 and/or CAP’s “please call me” number ☎ 082 366 1852
· Beagle Watch – ☎ 011 678 1972
· SAPS Parkview ☎ 011-067 6000
* Corruption in City of Joburg or JMPD — REPORT corruption issues eg. requests for colddrink or any other unethical action. ☎ 0800 203 712 (24/7 number)